FAQs
Sales
How do I create an offer template?
You can learn how to create offer templates on this page of the Knowledge Base.
How can I define our sales product?
Check out this page of our Knowledge Base on how to define your sales products.
How do I create our sales model?
Check out this page of our Knowledge Base on Creating your sales model
How can I send an offer to a customer?
Check out this page of our Knowledge Base Send offers to customer
How do I get started using VariSales?
Welcome! We’re really happy that you’re here. We have created a number of training courses to onboard you with our system to improve your experience with VariSales.
Check out our e-course on VariSales Basic here to learn how VariSales Basic will speed up your sales and quoting process while providing up-to-date, accessible information to customers and decreasing the need for technical sales support.
How can I configure our products?
Check out this page of our Knowledge Base Configuring your product.
How do I create the sales offer?
Check out this page of our Knowledge Base on Creating your sales offer.
Engineering
How do I manage documents in VariSuite?
You can reference our page about Document Management here.
How do I manage items in VariPDM?
You can reference our page about managing items in VariPDM here.
How can I manage users and their access to VariPDM?
Take a look at this post we made for you Manage Users.
How can I create an item?
Take a look at this page Creating and editing items
How do I create a BOM?
You can reference our page about Configurable BOM Management here.
How does the MS integration work?
You can reference our page about MS Integration here.
How can I design the tools integration?
You can reference our page about Design tool integration here.
How are changes managed in VariPDM?
You can reference our page about Change Management here.
VariSuite
What if I see an authentication failed “Invalid username and/or password” message?
Contact your company administrator. If the problem persists, contact our support team.
How do I access my VariSales Basic/VariSales Basic Admin tool/VariPDM/VariSuite?
Contact your company administrator. Once you purchase your Variantum solution you will receive the address and your credentials to log into the software.
Can I purchase different modules of VariSuite?
The VariSuite solution is indivisible, and it offers a coherent system in a unified database.
The VariSuite framework includes VariSales, VariPDM, VariProd, and VariTrace.
Maintenance
How are spare parts managed?
You can reference this post on Spare parts management here.
How are the Service documents managed?
Take a look at our Service document management post here.
How can I manage the SBOM?
In this post we tell you everything you need to know about the SBOM Management.
Production
How are products configured?
Check out our post on how to Configure your product order here.
How can I manage the order documents?
Take a look at how to Manage your order documents here.
How can I manage the MBOM?
You can reference our page on Manufacturing BOM Management here.
How can I collaborate with my suppliers in VariSuite?
Take a look at this post on Supplier collaboration here
Variantum
Are training materials and manuals available?
We have created this entire Knowledge Base platform to help you learn how to use our solutions and to help you find answers to your questions.
Explore the platform and browse the many different training articles, step-by-step instructions, and video tutorials we’ve developed to teach you about our system.
How can I contact Variantum's support team?
You can either call our support team or contact us via our Customer Support Portal. You can find information on how to contact our support team via our Customer Support page here. You also have quick access to this page from anywhere on the Knowledge Base by clicking on «Support» in the top menu.
How do I request an invoice?
Invoices can be received either over email or via electronic invoicing as basis. If you require a special invoicing please contact Variantum Support.
What if I didn't find an answer to my question on this list?
You can contact our support team here.